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FAQ

 

Shipping Time Frames

Since every piece is custom made one by one, by hand, to each customers specific measurements, height and color requested, orders typically takes 2-4 weeks depending on the current volume of orders (plus 2-3 business days shipping time). Currently we have about 100 orders pending, due to the high demand of our product, it is currently taking closer to 3-4 weeks for the pieces with standard shipping. If you need a piece delivered in 10 days you can elect to place a RUSH ORDER and receive your piece by a deadline (details below)

 

Rush Shipping

To place a rush order simply select "RUSH SHIPPING" during checkout. Rush shipping is available for an additional $53.00 more than standard shipping and guarantees that your package will arrive by the due date provided by the client. The earliest we can complete your order is seven business days from the date of payment, plus 2 business days shipping time. To place a rush order select "RUSH SHIPPING" during checkout, then email CustomerCare@KimiKouture.com your order ID or full name and event date and we'll begin processing your rush order request immediately.

 

International Shipping

Yes, we do international shipping frequently. International orders typically takes 2-4 weeks depending on the current volume of orders, plus 6-10 days shipping. We ship ALL over the world for only $29. We even ship to US army APO addresses too. We can also do International Rush orders to arrive to you in as little as 2 weeks.

 

Measurements

How do I get my measurements?

It is VERY important you give us the correct measurements. Waist (measure the smallest part of your waist without sucking in) and hip (measure the fullest part of your hip/butt). Walmart, Jo Ann's and Michael's have measuring tapes available for $1. Alterations shops and local seamstresses can take your measurements for free as well. If you can not get exact measurements and need to order immediately, please text us (972-730-4141) your numerical pant size and a picture of you and we will provide you with estimated measurements immediately.

 

 

What payment methods do you accept?

We accept Credit or Debit Cards (Visa or MasterCard). We do not accept American Express.

 

​Can you make changes/customizations to one of your designs? 

Yes. All pieces are custom made so it is easy for us to make small customizations for free. Simply write the customizations you would like made in the "customization requests" field on the item you're ordering's page before adding it to your shopping cart. If we have any questions we will email you once the order is received. If the customization request is very complicated we will send you an invoice for the additional amount. But all simple customization requests are 100% free.

​Can you make me a custom design that is not on the site? 

Yes. Please see the Custom Orders page to see details on custom orders. Since custom making a new pattern and design is so complex and time consuming, we can only do custom orders that start at $599+

  

FREE Alterations

We offer 100% free alterations on all items. If a product does not fit for any reason we are more than happy to alter it so it will fit you. Please include a picture of you wearing the piece and a detailed description of alteration needed, so we can ensure it fits you perfectly. 

***Please note:

  • All garments must be returned unworn and unwashed within 14 days for alterations.
  • We only offer ONE time alterations and do not cover return shipping costs. 
  • For any further alterations after the first, there may be a labor charge. 
  • Please email pictures of yourself in the garment for alterations to customercare@kimikouture.com or text 972-730-4141

 

Returns & Refunds

What is your Return Policy?

Since every piece is made custom for each individual customer's specific measurements and color requests, we can not offer refunds. We can do absolutely NO exchanges or refunds. However, we still want all customers to be happy with our services. If you have any concerns please reach out to us at CustomerCare@KimiKouture.com and we can only do 100% FREE alterations.

 

How do I track my package?

When item is shipped a tracking link will automatically be emailed to you immediately. If you have not received the tracking link and you are wanting an estimated shipment date please email CustomerCare@KimiKouture.com put "track package" in subject line. Then provide us with your full name or order ID.

 

Can I see pictures of the fabric colors?

If you have any questions regarding fabric colors. Please see the Fabric Colors page

What do I do, if I can not place an order on the website?

Email a picture of the product you'd like to order along with your phone number and measurements to CustomerCare@KimiKouture.com We will email you an invoice manually.

 

Military Shipping

Yes, we ship to all US army international and US bases via USPS mail. 

     

    Wholesale

    I see your pictures on several boutiques do you do wholesale?

    We are the one and ONLY shop who sells these original designs. Unfortunately since China keeps making cheap, low quality replicas of our designs and is illegally using our copyrighted images. We can not sell wholesale at this time due to the large quantity of fraudulent vendors. The designer, Kimi Kouture, is the model and designer in all of our images and any boutique using our images is breaking the law and will be pursed to the furthest extent of the law.

     

    I cannot find the answers to my questions, how do I reach Customer Service?

    ​Email CustomerCare@KimiKouture.com with questions or concerns. 

     

    ​Technical Issues on Website

    I'm having technical difficulties with the website?

    Please email a description of the issue to CustomerCare@KimiKouture.com

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