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FAQ

Wholesale

 

I see your pictures on several boutiques do you do wholesale?

We are the one and ONLY shop who sells these original designs. Unfortunately since China keeps making cheap, low quality replicas of our designs and illegally using our copyrighted images. We can not sell wholesale at this time due to the large quantity of fraudulent vendors. The designer, Kimi Kouture, is the model and designer in all our images and any boutique using our images is breaking the law and will be pursed to the furthest extent of the law.

 

Ordering

 

How long does it take to receive an item once ordered?

Since we do not have inventory premade and every piece is custom sewn one by one, by hand, to each customers specific measurements, height and color requested, orders typically takes 2-5 weeks depending on the current volume of orders. Currently we are averaging around five weeks for standard delivery. You can select to pay the rush order fee and receive your piece by a deadline (details below)

 

How do I do a rush order?

Rush shipping is available for an additional $69.00 and guarantees that your package will arrive by the due date provided by the client. Otherwise, your order will be processed in the order that it was received. The earliest we can complete your order is ten business days from the date of payment. In order to do a rush order email info@kimikouture.com your order ID, event date and full name and we'll begin processing your request immediately.

 

What payment methods do you accept?

Credit or debit card (Visa, American Express, MasterCard)

How do I measure myself?

Bust (wear your every day bra and measure the fullest part of the bust), waist (measure the smallest part of your waist without sucking in) and hip (measure the fullest part of the hip) Alterations shops and Victoria's Secret can take your measurements for free as well. Otherwise Walmart has measuring tapes available for $1.

​Can you make me a custom design that is not on the site?

At this time we are currently experiencing a large volume of orders. We can NOT accept any custom designs, we only sell the items pictured on KimiKouture.com 

I cannot find the answers to my questions, how do I reach Customer Service?

​Email info@KimiKouture.com with questions or concerns.

 

 

Fabric Colors

If you have any questions regarding fabric colors. Please see the Fabric Colors page.

 

 

Shipping 

Since we do not have inventory premade and every piece is custom sewed one by one, by hand, to each customers specific measurements, height and color requested, orders typically takes 2-5 weeks depending on the current volume of orders (this does NOT include 2-3 business days shipping time). Currently we have about 500 orders pending, due to the extremely high demand of our product, it is currently taking closer to 4-5 weeks for the pieces. You can elect to pay the rush order fee and receive your piece by a deadline (details below)

How do I track my package after it has been shipped?

Email info@KimiKouture.com put "track package" in subject line, include your full name associated with the order and item ordered.


I cannot find the answers to my questions, how do I reach Customer Service?

​Email info@KimiKouture.com with questions or concerns.

 

 

​Technical Issues on Website


I'm having technical difficulties with the website?

Please email a description of the issue to info@KimiKouture.com

What do I do, if I can not place an order?

Email a picture of the product you'd like to order along with your phone number and measurements to info@KimiKouture.com



Returns & Refunds


What is your Return Policy?

Since every piece is made custom for each individual customer's specific measurements and color requests, we can not offer refunds; however, we still want all customers to be happy with our services; therefore, if you have any concerns please reach out to us at info@kimikouture.com. If a product does not fit for any reason we are more than happy to alter it so it will fit you, we will cover all shipping costs, email info@KimiKouture.com with your alteration requests. Please include a picture of you wearing the piece and/or a detailed description of alteration needed, so we can ensure it fits you perfectly.

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